NETSCOUT's support and maintenance program offers expanded coverage for NETSCOUT's products and accessories. It provides a premium level of support to minimize business downtime and ensure a high return on your investment.
Members enjoy the following privileges: Software/firmware upgrades; 24x7 priority Technical support; "Know How" access to an extensive knowledge database; "Members Only" discounts and promotions.
- Hardware repair or replacement services included, should the unit malfunction
- Major software version upgrades, minor updates, and firmware updates
- Unlimited access to our Knowledge Base---You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
- Members-only promotions and programs
- Access to online training modules, searchable knowledge base, online case submission, and much more