When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 2 Year Silver Hardware Maintenance Plan is available for the Vertiv Avocent MPU1016 Digital KVM Switch. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv.
- 8-5 telephone support access
- Anytime 24/7 telephone support access
- Advanced replacement with next-business-day RMA
- 2 year hardware maintenance plan for Vertiv Avocent MPU1016 Digital KVM Switch
- 4-12 hour service response time depending on severity level